Refund policy

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If you are not entirely satisfied with your purchase, we're here to help.


  • Returning an item(s) is valid within 14 days of receiving the order.
  • To be eligible for a return:
    • Item(s) must be unused and in the same condition received.
    • Item(s) must be in the original packaging.
    • Item(s) must have a receipt or proof of purchase.
  • You can either create a return request or call our customer care hotline on 16768 to create one for you. Once you/they do, you will receive a confirmation email.
  • Next, our courier will contact you to pick up your item(s)


  • Once we receive your item(s), we will notify you through email or phone that we have received your returned item(s).
  • We will immediately notify you of the status of your refund after inspecting the item(s).
  • If your return is approved, in case you have paid using a credit card, we will initiate a refund to the credit card you used. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • Cash on delivery payment will be refunded as store credit that could be used with your upcoming transaction.
  • Alternatively, you can visit your nearest Clue store with the original invoice that came with your order, to return or exchange the delivered item(s) with your desired ones.

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